Botach Tactical Complaints and Reviews

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Botach Tactical
Main address: 3423 West 43rd Place 90008 Los Angeles CA
323/294-5555, 323/293-7770, 323/443-3997, cs@botach.com
  • 185 complaints
  • $18.5K claimed losses
  • $100 average
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  • Jul 14
  • Shopping
  • Bad Service
  • 3

Wasted 3 weeks waiting for item (I know it seems like nothing from looking at other reviews). Botach listed item as shipped with USPS tracking number via Amazon, waited 3 weeks to find order cancelled due to out of stock. How can item be listed as shipped if item never was there? Tried for 2 weeks to call customer service with no answer. Can't understand how they are flooded with positive... Read more

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  • Jun 21
  • Building Services
  • Fort Worth, Texas
  • Goggles
  • 20

Found an incredible deal on their website on some NV goggles. Ordered them thru a secondary company that linked me to them.Sent me wrong item,called them and politely tried to inquire about exchange for right one.Man named Jordan all but called me a liar,that there was no way I bought them for that price,had to send him copy of ereceipt from other company before he would believe me.Then went into... Read more

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  • May 29
  • Shopping
  • Bakersfield, California
  • Magpul Precision Shooting Dvd
  • 1
  • 32

Ordered the Magpul Precision Shooting DVD on May 13th. It was May 28th when I finally was able to get ahold of CS. They tell me that there system was not working correctly and they would get my order out TODAY! after 15 days they are getting my order out? Well fine I tell they guy on "Live Chat" and ask if he can do faster shipping for me so I get the DVD sooner. Well he can not do that see... Read more

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  • Dec 14, 2013
  • Advertisements and Cons
  • Los Angeles, California
  • Location Facility
  • 92

Small wonder we are all having trouble with these bastards. I tried to find their place of business in LA during their "open house" sale. Had an item I had been trying to return for six months. First off could not find the address they issued, secondly the area in LA where they are supposedly located, is crawling with dudes in hoodies in 90 degree weather, some standing around in groups some... Read more

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  • Sep 27, 2013
  • Advertisements and Cons
  • Seaside Heights, New Jersey
  • Online Order
  • 124

I recently placed a large order with Botach.6 pairs of Woolrich Vickers VNX-10 Combat Gloves,4 Under Armour LS Multicam Shirts,8 Blackhawk Fleece Beanies,etc.They sent me a tracking number the next day.Four days later I checked the tracking status and it read:Billing Information Voided L.A. CA. I emailed them and called repeatedly for almost two weeks.Finally I got an email stating that it was a... Read more

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  • Sep 04, 2013
  • Products
  • Price Difference
  • 1
  • 97

I was excited to find the SureFire M80 M4 forend in stock and for only $161. Most other sites were asking $230! I immediately placed my order on 7/28/13 and waited for my delivery. I received an email on 8/7/13 stating that this item would be on back order until the end of August. I thought it was a bit strange that an "in stock" item would now be backordered. I figured for that kind of price... Read more

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  • May 06, 2013
  • Sport
  • Tactical Shotgun Stock
  • 1
  • 67

I placed an order for a tactical shotgun stock. A week later the back order notice arrived, stating two to three weeks. I called three times a day for a week with no reply. It took nine days to get an email reply, only to be told it may be up to four more weeks? After four weeks I was told the back order was indefinite. I cancelled the order after waiting an over patient eight weeks. I Placed... Read more

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  • Apr 12, 2013
  • Sport
  • 46

Frustrating experience trying to order a Leupold Patrol 3-9x scope. Order was placed via PayPal over a month ago, which showed the item in stock. Later informed that item was backordered. Got a call from Marisol stating the item was now IN STOCK, but my PayPal order had expired since it had been over 30 days. So I call her back promptly multiple times to no avail, leaving voice mail messages.... Read more

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  • Apr 07, 2013
  • Online Shopping
  • Mclean, Virginia
  • Order Shipping
  • 77

If I could give them a zero I would. I placed a $598.00 order with them. A week later I TRIED to contact them to find out when they might ship the order. No reply. Two emails and five phone calls later I finally gave up. Oh, almost forgot, I never received the courtesy of a return phone call or email, nada, zip, zero. I did reach a woman in sales one time and she promised to check on my... Read more

Was this review helpful? 0 3

  • Apr 04, 2013
  • Shopping
  • Denver, Colorado
  • 39

Ordered a front sight for my AR. 5 business days later (7 total days) they email me telling me the item is backordered. I check the item on the site and they are still letting people buy it. In other words they don't update the product to "out of stock" or "backordered". I run an ecommerce website so I realize this is unacceptable and poor customer service (not to mention slow). I realize... Read more

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