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2.0 Based on 19 reviews
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I had ordered two AR-15 rifles they claimed to have in stock. One person tells me they are back ordered and another tells me they are waiting on Colt. The third person I spoke with says the shipping department has just processed them and they are shipping today. Well that was a month ago, it has now been 7 weeks and no rifles. I cannot get a call back from anyone and they already charged me for the items. This is definitely thee worst company... Read more

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I ordered a Sandpiper of California Pack Mule kit and the website (still) reflects the product is in stock. Two days after ordering the product I receive an e-mail stating the product is on backorder with no ETA. Botach was able to charge me for the product. I cannot get a response from customer service via e-mail or phone. This will probably be a credit card dispute. All I would like is to get my money back so that I can reorder the product... Read more

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I have never had a bad experience with Botach. When i have ordered something that was out of stock they have ALWAYS contacted me and offered something of greater value. They are the absolute best retailers of great tactical gear.

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Don't buy one. I put a bid in on an item at the regular store sight, not the eBay sight. They accepted my bid. I tried to pay for it with a gift card. It would not accept the gift card number. I called customer service. The person I spoke with told me I could not use the the gift card when I bid on items because I have already received a discount on gift card. I told her it was a gift for my birthday from my wife. I was told it didn't matter. ... Read more

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Botach either sells Chinese knockoff parts or they open the boxes of parts and steal components that are a kit ( together), and sell the parts they steal separately. Everyone online sells this AR stock WITH MAGAZINE, including the manufacturer... except for Botach. They misrepresent by showing a mag in THEIR web picture. The stock was loose in the envelope. Scratches, mars on it. I have built a few AR's. Other cheaper stocks come protected in... Read more

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Customer service is non existent. Been trying to reach anyone and all you get is a recording, even the live chat is non existent. No one calls you back so how do you return an item? So what am i supposed to do? keep an item that is no useful? I waited for weeks to get this order and when it came i realized it was not up to my expectations so i want to return the item, now it is over a week and i cannot get a response from anyone in the company,... Read more

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So...... Wish i found this site first Ordered an item listed as IN STOCK... The charged my card in a flash.... constant phone calls going directly to voicemail and not a single response... They sent a bogus order received email.... Not even an in process email.... WORST BUSINESS EVER!!!!!! and i just found out the owner is being charged for illegaly selling weapons..... WOW......just WOW........... Read more

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Ordered 2 GGG mounts they said they had in stock and they charged me. They emailed and said there was a "computer glitch" and they didn't have them. They then changed the price by $49 more per mount and told me I'd need to pay the new price. I told them we had a binding legal contract at the agreed upon price (with full, legal consideration). So they slow played it and kept my money for 2 months; got stock in and just didn't send it to me. ... Read more

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Just don't do it! Below is their email to me about my order that I never received and am still awaiting credit on (their writings).... I sincerely apologize for any inconvenience you have experienced in placing your order with our company; any delay in processing your order; and for the fact that you have not been contacted by one of representatives. The Meprolight item on your order is drop shipped directly from our supplier and thus our... Read more

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I ordered a Single Point Bungee sling in OD. However when it arrived it was Bright Green. Does Not match and of my OD items. I have emailed and tried to contact Botach many times however No one will email or contact me back. It seems to me that they do not care about there customers after they sold the product.

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