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2.0 Based on 21 reviews
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    • Accurate order fulfillment 1
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    • Liers 4
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I am very perturbed with Botach's return service and policies. I purchased a pair of New Balance shoes and they did not fit properly - pretty common issue when buying shoes online. The problems started when I returned the shoes and noticed that the return shipping cost was on me, despite ads of "free shipping on all orders." Further, I did not receive a full refund because there was tape on the shoe box (which was needed for shipping!). All... Read more

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I ordered 10 AR-15 magazines. A few days after placing my order, I got a strange email from them stating that in order to avoid fraud, I had to email them a copy of my state issued ID, as well as a copy of my credit card since they only store the last 4 digits for privacy. That sounded totally bogus to me, and I am not sending photocopies of the drivers license and credit card through email. They also said if I did not provide this information... Read more

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you simply can't reach anyone on the phone and the store policies violated my credit card companies service agreement. I'm reporting them to Visa also so they can investiate the store. I called and called and couldn't get anyone on the phone, i left several messages and also used the online system to send them emails. I canceled my order after they would not work with me. The cheap advertised prices are not worth the headache and hassle of... Read more

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I had an item that I ordered replaced with a much less desirable one. A shotgun sling replaced with something that in no way could attach to a shotgun to act as a sling. Customer service is horrid. Save your FRN.

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I had ordered two AR-15 rifles they claimed to have in stock. One person tells me they are back ordered and another tells me they are waiting on Colt. The third person I spoke with says the shipping department has just processed them and they are shipping today. Well that was a month ago, it has now been 7 weeks and no rifles. I cannot get a call back from anyone and they already charged me for the items. This is definitely thee worst company... Read more

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I ordered a Sandpiper of California Pack Mule kit and the website (still) reflects the product is in stock. Two days after ordering the product I receive an e-mail stating the product is on backorder with no ETA. Botach was able to charge me for the product. I cannot get a response from customer service via e-mail or phone. This will probably be a credit card dispute. All I would like is to get my money back so that I can reorder the product... Read more

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I have never had a bad experience with Botach. When i have ordered something that was out of stock they have ALWAYS contacted me and offered something of greater value. They are the absolute best retailers of great tactical gear.

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Don't buy one. I put a bid in on an item at the regular store sight, not the eBay sight. They accepted my bid. I tried to pay for it with a gift card. It would not accept the gift card number. I called customer service. The person I spoke with told me I could not use the the gift card when I bid on items because I have already received a discount on gift card. I told her it was a gift for my birthday from my wife. I was told it didn't matter. ... Read more

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Botach either sells Chinese knockoff parts or they open the boxes of parts and steal components that are a kit ( together), and sell the parts they steal separately. Everyone online sells this AR stock WITH MAGAZINE, including the manufacturer... except for Botach. They misrepresent by showing a mag in THEIR web picture. The stock was loose in the envelope. Scratches, mars on it. I have built a few AR's. Other cheaper stocks come protected in... Read more

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Customer service is non existent. Been trying to reach anyone and all you get is a recording, even the live chat is non existent. No one calls you back so how do you return an item? So what am i supposed to do? keep an item that is no useful? I waited for weeks to get this order and when it came i realized it was not up to my expectations so i want to return the item, now it is over a week and i cannot get a response from anyone in the company,... Read more

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