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Botach did not send a tracking number for 2 weeks. When I was able to get ahold of them they tell me that my order is a "drop" order and drop orders take up to 5 weeks to arrive. But Botach's conformation e-mail stated I would have the product in a week. A "drop"...
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#174446
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Ordered a flashlight Feb 2010 (Streamlight Survivor), supposed to get an update about shipping, waited 10 days, well into March 2010. Emailed a request for update, nothing. Cancelled order and will remove them from "Buy List" at the firehall. I feel personally insulted...
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#174180
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A few weeks ago, I ordered a pair of duty boots through their new website, botachdefense.com. Within a few days, I received a shipping notification. So far, so good. So I go to their website a day or two later to see if they had added the UPS tracking number - after...
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Anonymous
NoNameJustAnon

Prosecute? BBB, FTC? You okay man? :cry

Anonymous
Rick

I had this problem several years ago. They provided great service and it slowly went down the drain. I complained several times and got no where. I didn\'t use them for sev...

#173590
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Well it looks like their claims of improving customer service is a lie. I ordered a watch at the end of January. After taking my money, Diego then informed me that the watch is on back order. I have since called Casio and they stated that the watch is in stock. I asked...
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#173528
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Instead of a long, winded, angry rant, I will let you read the email I sent the inept folks at Botach. On December 31st, 2009, I ordered a Streamlight LED flashlight for $39.72 (order #XX). On January 13th, 2010, my credit card was charged $39.72. Obviously, if my...
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Anonymous
Ray

Tip for all u disatisfied customers! Botach Tactical is owned by a man named \"BK\"(don\'t know what that stands for! I dealt with him when he had a \"PAWN SHOP\" , then close...

Anonymous
Ordered on 2/14/2010-still no

I encourage EVERYONE to go to the forums and post anything and everything warning people to stay away from this company. They are pathetic, and their customer service is in t...

#170787
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I experienced the same thing many others have complained of. I ordered a holster from them at a cost that seemed to good to be true--you know how that works. They sent me an order confirmation followed by a shipping confirmation with a UPS tracking number. I forgot...
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Anonymous
visions

after reading all the bad reviews of this company, i\'m glad i did not finish placing my order. i would of been screwed. had same experience with a company in san diego, must ...

Anonymous
jettjon

Nothing to discuss, Dan. Your company\'s rebuttal to my complaint to the LA BBB says it all. In the rebuttal you SPECIFICALLY mention the VISA rules which allow you up to 30...

#170638
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Ordered mace, pen, and scissors on 1/12/2009 4 days later (16th), I emailed them wondering about the status. 2 days after the email (18th), I get a phone call saying they're out of the pen and the mace I ordered. Then he finds out they do have the mace I ordered. 2...
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botachtactical
botachtactical

My name is Dan, and I am a rep at Botach Tactical. I am sorry to hear your order did not go well. I would like to help you right away. Please send me an email to da...

#169564
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I have an order from botach for a shot stock tube for my shotgun. I ordered on 12-23-09 thinking maybe the holidays would delay it a few days.. got an email 12-27 saying my order was shipping and would arrive on 1-6... got a fake tracking number and everything.. by the...
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Anonymous
Nick

I have made 3 purchases in the last month. Good service so far.

Anonymous
JE

Look into the people behind Botach, they make their pathetic customer service on the retail end look like saints.

#169057
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My credit card was compromised 2 days after I placed an order by phone on or about 11 Jan 2010. We rarely use this card, so it looks bad for Botach's ability to protect your privacy. A female took my call. Do not order by phone. The Botach site says you will be...
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Anonymous
John K

In 2016, I did an online purchase using a brand new credit card. I purchased 2 AK drum mags. within an hour of the transaction, $1,500 in purchases hit my bank, for cell phone...

Anonymous
Mike F.

Same thing happened to me around the same time. Mine was a web order I made with them and just 4 days later an unathorized charge to my card for anti-virus software.I had not ...

#168247
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I really wish that I had read a review about this company before I had ever ordered from them... If I did I would have seen that last sentence a hundred times I am sure. Well here is the story. I found a Camelbak Tri-Zip for a really great price on their website. So I...
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JimStaten
JimStaten

This place is absolutely notorious for being ***. So many reveiws just bashing them (for very good reason). Will be estatic the day I hear they went out of business or finally...

Anonymous
DANIEL D1234567

Wow! I thought I was the only one with a bad experience with Botach. They have the worst customer service I have seen. If you can call it that. About three weeks ago I ordered...

#168188
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