Anonymous
map-marker Miami, Florida

I already said what I requested. Free shipping in my first order to do.

Just signed up , but I would like a disc coupon for my first order, and couldn't find it, could you please send me one so I place 1st order?
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Abraham T Bzv

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Verified Reviewer

A toilet hole company to deal with

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I bought a firearm wanted to transfer to FFL dealer near me. I call and emailed numerous times and still no response. Wished I would have done more research and look at all the review. Never should have bought it from this company. Wished I could give it zero stars.
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Loss:
$700
Cons:
  • No customer service response complete ignorance on their part
  • Suck

Preferred solution: Deliver product or service ordered

User's recommendation: *** no, stay away from botach tactical

Anonymous

Horrible experience

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Placed an order three months ago for two items that were in stock. My order still shows waiting processing on their website. They wont answer emails or phone messages. This company is pure ***
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User's recommendation: Do not do business with Botach Tactical

Anonymous

Terrible customer service

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I ordered a Kimber Firearm and had it shipped to an FFL in California. When it arrived Botach failed to include all necessary paperwork necessary to meet California compliance requirements so it was shipped back. After numerous calls and emails and a week or, so I finally received a call from them stating they did not have the gun. To make a long story shorter they finally found it and said they would reship and send a tracking number. Here it is one week later and more calls and emails. With no response and no tracking number, SO FRUSTRATING.
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Loss:
$950
Pros:
  • No pros
Cons:
  • Unbelievably bad service and communication

Preferred solution: Deliver product or service ordered

User's recommendation: Take my advice and those on this site and buy someplace else

Todd H Nmz

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Verified Reviewer

Worse customer service ever!!!

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I placed an order for 2 plates and a carrier. After no communication for a week, I e-mailed Botach to inquire about my order. They said they were waiting on the carrier to come in from Condor and everything would ship the following week. After another week of waiting, I inquired a second time to be told the plates sold out while waiting on the carrier. So, they sold the plates that I already paid for! I replied to that e-mail stating I wanted to cancel the order and wanted a refund and contacted customer service to make sure it was clear. I just received an e-mail stating that my order has shipped! I've never experienced such poor customer service.
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Loss:
$342
Cons:
  • Thieves
  • Sell sdcc items you already paid for

Preferred solution: Full refund

User's recommendation: Stay away!!!!!

Anonymous
map-marker Chesapeake, Virginia

Never sent items

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I purchased some magazines and ordered the wrong color. I returned them and paid for shipping of the new mags. That was 20 emails and 4 months ago. They will cheat you too
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User's recommendation: do not buy

Martin T Sdk

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Verified Reviewer

BEWARE

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Updated by user Feb 13, 2020

Finally heard back. Gave me lots of reasons they needed to cheat me.

HORRIBLE SERVICE. NEVER AGAIN.

Original review Feb 12, 2020
Bought a lot of gear in early 2000s after repeatedly having the wrong items sent I did no business with them for several years. I was assured costumer service had been improved. I have purchased several items with no problem recently, until my most recent order. Once again the wrong size (instead of 2xl long, they sent small short.) which is what started problems years ago and ended with Botach sending "replacement" items. It appeared if they didn't have what I ordered, they would send whatever was close. Great at apologizing. Poor at doing anything to make up for the frustration and extra tasks of returning crap I didn't order or want. I am writing this while waiting for a response. The problem is usually associated with sales and lower cost items. I will not be doing anymore business with Botach.
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Loss:
$25
Cons:
  • Rip off

Preferred solution: Deliver product or service ordered

Martin T Sdk

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Verified Reviewer
| map-marker Redmond, Oregon

WORST COMPANY. WORST CUSTOMER SERVICE

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They send the wrong item and I am out the shipping. No redeeming qualities to this joke of a company.
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Joe K Pll

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Verified Reviewer

Buy from someone else.

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Updated by user Feb 05, 2020

UPDATE: 02/05/2020. Still waiting on my order.

Received an email and a call from customer service, telling me that the order is still processing. Coming up on a month since I placed my order. The item was NOT on backorder, and still does not show up as backordered on the Botach website.

This company is a joke. Take your money elsewhere.

Original review Jan 30, 2020
Placed my Order on the 16th of January. The order status was immediately listed as, "Ready." Payment was processed the same day. Two weeks later, I am still waiting for my order to ship. I have attempted calling them and leaving multiple voicemails, as well as sending an Email. I have received no response from customer service. I will have to file a dispute with my credit card company to remedy the issue. Prior to ordering, I had read multiple negative reviews of their company but took a chance anyway. If you are considering the same, let this be a sign to NOT take a chance on ordering from Botach. Buy from someone else.
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Loss:
$121
Pros:
  • Prices seemed to be alright
Cons:
  • Ridiculous order processing time two weeks and counting
  • Terrible customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Memphis, Tennessee

Stay away

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Horrible customer service. Actually it’s more like zero customer service which is worse than horrible!

Won’t answer phones.

Won’t answer emails. My guess is that they are a complete scam operation.

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1 comment
Derral Ves

They absolutely will not answer their phone or respond to emails. This strikes a nerve with me because I own a business and I spend ALL DAY every single day answering emails, phone calls and waiting on folks at the counter.

I know what it takes to bring at least adequate service to the public.

These people are deliberately avoiding helping customers. I can't in good conscience recommend anyone do business with a place that treats people who hand them money as second rate *** That's what I feel like I am to them, ***

fuke

Dont bother clicking on their so called sale items , They are sold OUT even though they lead you to believe they have the items in stcok

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I have bought from Botach before but will never again , Every time I click on to buy / Ck sizes on clothes , they are all sold out , Even though they keep it listed , Or their is a few that are such odd sizes that only a Gaint could wear them . 99% of all other companies have their enventory system remove the items from their listing , Or say if Item ls listed , It is in stock . Just hoping to snag you on another Item I guess, Well I deleted what I had put into my cart after wasting a lot of my time clicking on items thet were SOLD OUT!!!
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Loss:
$5000
Cons:
  • Yes their cons
Reason of review:
NOTHING IN STOCK , Even though its listed

Preferred solution: Kiss my ***

Charles C Aks

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Verified Reviewer

Good luck

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I have tried multiple times to complete a time sensitive order. Their system will not let me. I have called them and e-mailed them without a response.
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Reason of review:
Poor customer service
Corey G Qje

No way

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Ordered a halligan bar and my credit card was charged immediately of course. A couple of days later I got a tracking number from fed ex. 7 weeks later and numerous inquiries I come to find out the item is out of stock. Initially they don’t even give me the option of a refund “store credit” is what I got. So I called and asked for a refund 7 business days ago, as I do not want store credit with these folks, I want my money back. I was told I would be refunded. As of right now there is still no credit on my credit card, 8 days later. I will be calling again to see if I can figure out how to get my money back. Heck of a note when it’s this much trouble to get $100 back just to get myself even. The same halligan bar is still available on their website by the way. Never ever trust this company.
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Loss:
$105
Pros:
  • Friendly customer service
Cons:
  • Doesnt fulfill order
Reason of review:
Order processing issue

Preferred solution: Full refund

Chris H Fiw

You can not get no one to talk to.you order somthing you mite get it you mite not,tryed it one moor time,will not buy from them agin,im not a e-mail guy like to talk to a person.you take my monny but

do not want to talk to me.win you drop the ball..so bye bye.chris………….
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Pros:
  • Lot of thing to pick from
  • Website and the price were fine
Cons:
  • Dont get your oder
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Ted C Bhj

Fraud

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I ordered a product that said was in stock and it was not. Spent 171.00 to overnight the spike sticks. No one answers their phones for 2 days now.. Horrible customer service. THEY SUCK. I will call my AMEX and charge it back for product as not described for sure. If you read your reviews you should be ashamed you try to service this LEO community.
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Loss:
$757
Cons:
  • Suck
Reason of review:
Poor customer service

Preferred solution: Full refund