Product: Botach Tactical Customer Care Clear all filters (26 of 26 reviews match)
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Poor customer service.I placed an order for a few MAGs (Less than $100.00). Received an email asking I call to confirm order. I called and had to leave message which I did. Instead of calling me back, they sent me another email asking I call them. I called again and...
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bkbotach
bkbotach

Dear customer, we require our customers to confirm their orders for security reasons. However, we're very sorry you had to call in multiple times and still couldn't find a sol...

Product
Botach Tactical Customer Care
#1203946
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Lousy service.After four calls requesting a status update, and a promise each time to call me back with info, I'm canceling my $2,100 order to pay $2,500 from a trusted vendor. The extra cost is WORTH IT to buy from someone who does what they say they will do. I...
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bkbotach
bkbotach

Dear customers, we want to sincerely apologize for your negative experience in our shop. However, we'd like to learn more about your situation and what exactly happened. We wa...

Salient
Salient

Did you get charged the 40% restocking fee for canceling your purchase? Cause I am in the same position 2 suppressors, 1 sbr and it's been almost 3 months and I have heard not...

1.0
Product
Botach Tactical Customer Care
#1200470
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I been waiting for my order for months now talked with a Michelle she needs Togo back to school and learn how to talk she had no idea what she was talking about I will never shop at *** again.
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bkbotach
bkbotach

Dear customer, we're sorry to hear you've been waiting for your order this long. The customer service representative you spoke with is no longer with us, but if you call us at...

1.0
Product
Botach Tactical Customer Care
#1189701
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I've finally got my order cancelled after waiting over 3 weeks for my stuff to come in.I don't know if my posting this prompted them to reply finally to my e-mails and calls about it, or it was just a coincidence, either way I don't care. I'm won't...
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bkbotach
bkbotach

Dear customer, we want to extend our sincerest apologies concerning all the issues that you have faced in trying to cancel your order with us. We value our customers and the b...

Anonymous
Salient

Did you get charged the 40% for cancelling your purchase, cause I want to cancel my purchase too? It's been awhile and I would like to take my business elsewhere.

1.0
Product
Botach Tactical Customer Care
#1174864
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Purchased item.When rcvd, fit was wrong. Contacted Botach. They “approved” a (((return and exchange))). After they rcvd my “paid for by me” return, they merely refunded the monies rather than exchange. The item was on sale upon buying, returns/exchanges accepted via...
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bkbotach
bkbotach

Dear customer, we're sorry you didn't have a positive experience shipping with us. We would love to speak with you to clarify our return, refund and exchange policy and hopefu...

2.6
Product
Botach Tactical Customer Care
#1171597
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WARNING - DO NOT BUY FROM www.botach.com!!!Terrible customer service! I received a wrong part in an order, and after emailing 3 times and sending a picture of the wrong part on request, then speaking to Anastasia, Angeli and Michelle in Customer Service/Sales on...
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bkbotach
bkbotach

Dear customer, we want to sincerely apologize for your negative experience in our shop. We want to make things right. So, please give us a call at (702) 703 5455. You can also...

1.0
Product
Botach Tactical Customer Care
I didn't like
  • Customer service
#1151990
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I received a defective item from Botach Tactical. This defective item appeared to be no fault of Botach. Botach agreed to replace the item but for some reason said they needed to get back to me regarding a return authorization number for the return. It has been 9 days...
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Botach Tactical Customer Care
#1036447
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Like all the others on this website I've had nothing but problems with this company avoid them at all costs they are complete scam and will rip you off.I've called several times customer service sent several emails and never once have they even have the courtesy to...
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1.0
Product
Botach Tactical Customer Care
#1000664
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Botach Tactical Customer Care Review

3 mos of product on "back order". No communications, poor customer service, where's my $500?
Product
Botach Tactical Customer Care
#984165
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I bought a parka from Botach Tactical and the zipper failed on the first use. I contacted Botach and they passed the buck to Alpha Industries (manufacturer). Alpha refused to help and sent me back to Botach where once again i was told they would not repair of replace...
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Anonymous
Anonymous

Botach nor Alpha Industries have tried to resolve the matter.

5.0
Product
Botach Tactical Customer Care
#936799
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