Botach Tactical - Shipping Service Review
I ordered two times as gifts from the website for my boyfriend for his birthday on October 29th. The website quoted a 3-10 day shipping.
On October 31st I received an email from the company saying that my items were now shipped! My boyfriends birthday was Saturday November 12th so I was pleased to receive the email alert that my items would arrive in time. I however did not receive the items before his birthday and because of this, I had nothing to give him. I sent three emails prior to the 12th but no one would respond.
Monday November 14th came and still had not received the items (16 days after the purchase). I called three different listed numbers for customer service with no response or returned call after I left voicemails. I finally spoke with someone in sales (only department that would respond) and the woman I spoke to said "I don't have a reason for you as to why you have not received the items but these two items are popular." I was then placed on hold for 15 minutes after I asked to speak to a supervisor. I asked for a refund and never once on the phone did she try to rectify the situation or retain me as a customer.
I had to cancel my order and now have to go find a gift for my boyfriend several days after his birthday.
I am extremely disappointed and will never visit or order from this site again. I urge anyone out there looking for tactical gear to take their business elsewhere.
Reason of review: Order processing issue.
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