I really wish that I had read a review about this company before I had ever ordered from them... If I did I would have seen that last sentence a hundred times I am sure.
Well here is the story. I found a Camelbak Tri-Zip for a really great price on their website. So I went ahead and ordered it with the expensive 2nd day air, because I needed it within 4 days, so I though that would be a smart bet for it to arrive on time.
Well I get the confirmation email sent quickly with my order number, tracking, a phone number, etc. So everything looks set, nothing is back ordered and it seemed to have processed rather quickly.
Well 3 days go by nothing in the mail yet. I am really busy in my daily life so I think nothing of it. 4 days go by no package. So I get frustrated and decide to check my tracking number maybe I wasn't home when UPS tried delivering it. Nope the tracking number is not in their system. So I call botach, no answer not even a voice mail....
I call them a couple of hours later and get a woman on the phone. She didn't say her name, and was just lost in the sauce. I gave her my order number and asked her what the basic, where is my order why hasn't it shipped yet, are you out of stock. She puts me on hold then a couple of minutes later tells me that her supervisor will have to call me back, and tried hanging up. I yell no stay on the phone, what the *** is up with my order? She stutters and tells me that my zip code is wrong.... I look at my order confirmation and tell her that it shows that my zip code is correct. I've lived at my residence for 15 years.... I ask her what the zip says on her computer and she tells me the right zip. Then she asks well I have to get my supervisor to call you. I say well do you have my number, no. I give her my number and she promptly hangs up. Wow I'm getting pissed at this point... Well it's been one week and I have not been able to get in contact with them... When ever I can reach a voice mail, which has only been 2 out of 20 times I leave a nice polite professional message, yet I haven't received a call back.
My question is, Why would anyone order from the company after having read the countless negative reviews?