Ordered an AR stock- it went on backorder and I received an email a month later that it was canceled but I could call to reorder now that it was available. Called it in, order arrived another week after expected delivery date. Order arrived missing parts. 6 back and...Read more
Don't buy one. I put a bid in on an item at the regular store sight, not the eBay sight. They accepted my bid. I tried to pay for it with a gift card. It would not accept the gift card number. I called customer service. The person I spoke with told me I could not use...Read more
Just don't do it! Below is their email to me about my order that I never received and am still awaiting credit on (their writings).... I sincerely apologize for any inconvenience you have experienced in placing your order with our company; any delay in processing your...Read more
I didn't like
I place an order on the 8th and they still haven't shipped out my shotgun a month later. I've been lied to so many times and I've called sales and customer service 5x. They've taken 6 to 8 days off for some weird Jewish holidays that I've never heard of. I paid...Read more
Botach Tactical Return Policy Review
I have recently received prompt delivery of products as offered. HOWEVER, if you have a question about a product or a return issue....you will very rarely contact a live human. If you call on or near certain religious holidays. ..you are out of luck.
They may lure you in with what appear to be great deals, but it often isn't what it appears to be. This has to be one of the worst 5 companies that I've dealt with in my entire life. They constantly overcharge for sales tax. Backorders for common items such as 5.11...Read more
Ordered a OPS CORE helmet from their ebay account, Paid $231. They sent a tracking number but it never updated with UPS I called twice and none of the CS people knew what was going on, Both times they said they would call me back and never did. 3rd time I called they...Read more
Ordered the Magpul Precision Shooting DVD on May 13th. It was May 28th when I finally was able to get ahold of CS. They tell me that there system was not working correctly and they would get my order out TODAY! after 15 days they are getting my order out? Well fine I...Read more
Small wonder we are all having trouble with these bastards. I tried to find their place of business in LA during their "open house" sale. Had an item I had been trying to return for six months. First off could not find the address they issued, secondly the area in LA...Read more
After reading a few pages of complaints against Botach, I am glad I wasn't an isolated irate customer. Calling customer service is a waste of time, provided you want to stay on hold for up to an hour, until you hang up. On the rare occasion you get through to Botach,...Read more
Do you have something to say about Botach Tactical? What happened? What can we help you with?