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BEWARE BEWARE BEWARE, I PURCHASED A KNIFE FROM BOTACH AND IT WAS DELIVERED BROKEN. I CALLED CUSTOMER SERVICE AND GOT THE RUNAROUND. THEY TOLD ME TO TAKE A PICTURE OF THE DAMAGED MERCHANDISE AND THEY WILL SPEAK WITH THE REP. WHATEVER THAT MEANS. I HAVE YET TO HEAR FROM...
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bkbotach
bkbotach

Dear customer, we want to extend our sincerest apologies concerning all the issues that you have faced regarding the purchase of your knife. We try and get back to our custome...

1.0
Product
I didn't like
  • Customer service
#1215281
Reply to reviews
Ordered some magazines, five days later I received an email claiming they shipped my order. After two weeks I contact FedEx and they tell me a label was printed but they were never given a package to deliver. I called Botach repeatedly, no answer. Email, no answer....
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bkbotach
bkbotach

Dear customer, we apologize for any inconvenience this delay has created for you. It's possible that the item you purchased went on back-order and we would like to look into t...

#1214129
Reply to reviews
Poor customer service. I placed an order for a few MAGs (Less than $100.00). Received an email asking I call to confirm order. I called and had to leave message which I did. Instead of calling me back, they sent me another email asking I call them. I called again and...
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bkbotach
bkbotach

Dear customer, we require our customers to confirm their orders for security reasons. However, we're very sorry you had to call in multiple times and still couldn't find a sol...

#1203946
Reply to reviews
Lousy service. After four calls requesting a status update, and a promise each time to call me back with info, I'm canceling my $2,100 order to pay $2,500 from a trusted vendor. The extra cost is WORTH IT to buy from someone who does what they say they will do. I...
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bkbotach
bkbotach

Dear customers, we want to sincerely apologize for your negative experience in our shop. However, we'd like to learn more about your situation and what exactly happened. We wa...

Salient
Salient

Did you get charged the 40% restocking fee for canceling your purchase? Cause I am in the same position 2 suppressors, 1 sbr and it's been almost 3 months and I have heard not...

1.0
#1200470
Reply to reviews
I purchased a package for $399.99 and never was i notified that my package was out of stock or backed order. They send an email several days after my purchase and said that they would let me know when the item was available in 24 to 72 business days. Two weeks when by...
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bkbotach
bkbotach

Dear customer, we are devastated to hear you didn't have a positive experience with us. We are usually known for our great customer service and attention to detail in everythi...

Anonymous
Zoila

Botach shipped my package the same day I called them to cancel my order. I think they finally send it so I would not cancel. Anyways I just wanted my items that's why I order ...

1.8
#1190609
Reply to reviews
I been waiting for my order for months now talked with a Michelle she needs Togo back to school and learn how to talk she had no idea what she was talking about I will never shop at *** again.
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bkbotach
bkbotach

Dear customer, we're sorry to hear you've been waiting for your order this long. The customer service representative you spoke with is no longer with us, but if you call us at...

1.0
#1189701
Reply to reviews
After a kynshot puked after 100 rounds i called repeatedly to get it warrantied. They will never answer their phone or return calls. The ignore all emails. How they stay in business is amazing. The web is full of bad reviews on them. Regretfully found them after my...
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bkbotach
bkbotach

Dear customer, we are sad to see you didn't have a great experience using one of our products. We would like to have the opportunity to fix the situation, so if you call us at...

1.0
#1181889
Reply to reviews
I ordered a suppressor a little over two weeks ago. I made the order over the phone, and I made my final choice on which suppressor to go with because one was out of stock and they guaranteed other was in stock. I gave them my card info and asked that they send me the...
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bkbotach
bkbotach

Dear customer, we pride ourselves in holding the highest standards of customer service, so when we hear about a situation like this, we are deeply saddened. We deal with hundr...

Anonymous
Salient

Did you cancel your purchase and did you get charged the 40% charge? I did the same thing and have heard literally nothing from them for almost 2 months and it said they were ...

#1181683
Reply to reviews
I've finally got my order cancelled after waiting over 3 weeks for my stuff to come in. I don't know if my posting this prompted them to reply finally to my e-mails and calls about it, or it was just a coincidence, either way I don't care. I'm won't...
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bkbotach
bkbotach

Dear customer, we want to extend our sincerest apologies concerning all the issues that you have faced in trying to cancel your order with us. We value our customers and the b...

Anonymous
Salient

Did you get charged the 40% for cancelling your purchase, cause I want to cancel my purchase too? It's been awhile and I would like to take my business elsewhere.

1.0
#1174864
Reply to reviews
I've had 3 orders now with botach, the first 2 went ok till my 3rd order was partially shipped. I've now been waiting over 3 weeks , I've called them, got answering machine, left message, no reply , i've e-mailed them, and was pretty much ignored. I can't get any idea...
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bkbotach
bkbotach

Dear customer, we want to extend our sincerest apologies concerning all the issues that you have faced in trying to cancel your order with us. We value our customers and the b...

1.0
I didn't like
  • Wait for my order and non-existant customer service
#1174692
Reply to reviews