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I purchased a package for $399.99 and never was i notified that my package was out of stock or backed order. They send an email several days after my purchase and said that they would let me know when the item was available in 24 to 72 business days. Two weeks when by...
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bkbotach
bkbotach

Dear customer, we are devastated to hear you didn't have a positive experience with us. We are usually known for our great customer service and attention to detail in everythi...

Anonymous
Zoila

Botach shipped my package the same day I called them to cancel my order. I think they finally send it so I would not cancel. Anyways I just wanted my items that's why I order ...

1.8
#1190609
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I been waiting for my order for months now talked with a Michelle she needs Togo back to school and learn how to talk she had no idea what she was talking about I will never shop at *** again.
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bkbotach
bkbotach

Dear customer, we're sorry to hear you've been waiting for your order this long. The customer service representative you spoke with is no longer with us, but if you call us at...

1.0
#1189701
Reply to reviews
After a kynshot puked after 100 rounds i called repeatedly to get it warrantied. They will never answer their phone or return calls. The ignore all emails. How they stay in business is amazing. The web is full of bad reviews on them. Regretfully found them after my...
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bkbotach
bkbotach

Dear customer, we are sad to see you didn't have a great experience using one of our products. We would like to have the opportunity to fix the situation, so if you call us at...

1.0
#1181889
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I ordered a suppressor a little over two weeks ago. I made the order over the phone, and I made my final choice on which suppressor to go with because one was out of stock and they guaranteed other was in stock. I gave them my card info and asked that they send me the...
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bkbotach
bkbotach

Dear customer, we pride ourselves in holding the highest standards of customer service, so when we hear about a situation like this, we are deeply saddened. We deal with hundr...

Anonymous
Salient

Did you cancel your purchase and did you get charged the 40% charge? I did the same thing and have heard literally nothing from them for almost 2 months and it said they were ...

#1181683
Reply to reviews
I've finally got my order cancelled after waiting over 3 weeks for my stuff to come in. I don't know if my posting this prompted them to reply finally to my e-mails and calls about it, or it was just a coincidence, either way I don't care. I'm won't...
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bkbotach
bkbotach

Dear customer, we want to extend our sincerest apologies concerning all the issues that you have faced in trying to cancel your order with us. We value our customers and the b...

Anonymous
Salient

Did you get charged the 40% for cancelling your purchase, cause I want to cancel my purchase too? It's been awhile and I would like to take my business elsewhere.

1.0
#1174864
Reply to reviews
I've had 3 orders now with botach, the first 2 went ok till my 3rd order was partially shipped. I've now been waiting over 3 weeks , I've called them, got answering machine, left message, no reply , i've e-mailed them, and was pretty much ignored. I can't get any idea...
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bkbotach
bkbotach

Dear customer, we want to extend our sincerest apologies concerning all the issues that you have faced in trying to cancel your order with us. We value our customers and the b...

1.0
I didn't like
  • Wait for my order and non-existant customer service
#1174692
Reply to reviews
Purchased item. When rcvd, fit was wrong. Contacted Botach. They “approved” a (((return and exchange))). After they rcvd my “paid for by me” return, they merely refunded the monies rather than exchange. The item was on sale upon buying, returns/exchanges accepted via...
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bkbotach
bkbotach

Dear customer, we're sorry you didn't have a positive experience shipping with us. We would love to speak with you to clarify our return, refund and exchange policy and hopefu...

2.6
#1171597
Reply to reviews
I made a offer yesterday on Botach.com for a Maxpedition bag. This offer was excepted and my money was gladly taken out of my account. Today I receive an email stating that they dont have one in inventory. Is this the way Botach does business? They state they are about...
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bkbotach
bkbotach

Dear customer, we are saddened to see you go and we would like the opportunity to win you back as we value you as our customer. In rare occasions, some of the products can go ...

1.0
#1171215
Reply to reviews
WARNING - DO NOT BUY FROM www.botach.com!!! Terrible customer service! I received a wrong part in an order, and after emailing 3 times and sending a picture of the wrong part on request, then speaking to Anastasia, Angeli and Michelle in Customer Service/Sales on...
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bkbotach
bkbotach

Dear customer, we want to sincerely apologize for your negative experience in our shop. We want to make things right. So, please give us a call at (702) 703 5455. You can also...

1.0
I didn't like
  • Customer service
#1151990
Reply to reviews
Ordered two items as christmas gifts for son. Site did not list the one item as out of stock, they let me order it then waited a week to inform me the one item was on backorder and did not ship the in stock item. Customer service and response time is awful!!! So here...
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bkbotach
bkbotach

Dear customer, we're so sorry to hear about what happened, and we hope both you and your son received the items in time for Christmas. The holidays are always a very busy time...

#1149497
Reply to reviews