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If there was an option to put zero stars I would. Horrible customer service across the board. Upon finding my product at a great price I was pleased to see it was in stock. I ordered the product and confirmed my purchase only to be notified several days later that the...
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Anonymous
brian

an option for a zero stars then why did you give them 2 and not 1

2.1
#978577
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Botach advertised the Paraclete level IV Speedplates for about half the price of other vendors. After I had secured the Chief's approval, had a PO# issued and placed the order, they informed me that the order couldn't be filled for 30-45 days (on an item that they had...
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#968755
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I ordered two times as gifts from the website for my boyfriend for his birthday on October 29th. The website quoted a 3-10 day shipping. On October 31st I received an email from the company saying that my items were now shipped! My boyfriends birthday was Saturday...
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1.0
#954845
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Botach Tactical Customer Care Review

Botach Tactical
#908185
I had an item that I ordered replaced with a much less desirable one. A shotgun sling replaced with something that in no way could attach to a shotgun to act as a sling. Customer service is horrid. Save your FRN.
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Kley-Zion Single Point Bungee Sling Review

Botach Tactical
#792045
2.0
Details
I ordered a Single Point Bungee sling in OD. However when it arrived it was Bright Green. Does Not match and of my OD items. I have emailed and tried to contact Botach many times however No one will email or contact me back. It seems to me that they do not care about there customers after they sold the product.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Duty Gear Review

Botach Tactical
#788963
Ordered sites for my duty rig which stated they were in stock. Now...four weeks later, I get an email saying they are on backorder. There customer service recording SOUNDS terrific but is garbage after pressing many numbered selections and getting NOBODY to answer. Garbage company in my opinion.
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Magpul Bad Lever Review

Botach Tactical
#787593
1.0
Details
Placed an order on February 1st for an AR Maglula and a Magpul BAD lever. My order still has not been processed even though staff promised it would be on Monday. It takes multiple days to get a response from staff and it's usually well if it's not shipped by tomorrow contact us again. DO NOT DO BUSINESS HERE THEY ARE A JOKE!
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Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Website
I bought a parka from Botach Tactical and the zipper failed on the first use. I contacted Botach and they passed the buck to Alpha Industries (manufacturer). Alpha refused to help and sent me back to Botach where once again i was told they would not repair of replace...
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Anonymous
Anonymous

Botach nor Alpha Industries have tried to resolve the matter.

5.0
#936799
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Ordered an AR stock- it went on backorder and I received an email a month later that it was canceled but I could call to reorder now that it was available. Called it in, order arrived another week after expected delivery date. Order arrived missing parts. 6 back and...
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1.3
I didn't like
  • Order missing items
  • Customer service
  • Wrong inventory
#934755
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I am very perturbed with Botach's return service and policies. I purchased a pair of New Balance shoes and they did not fit properly - pretty common issue when buying shoes online. The problems started when I returned the shoes and noticed that the return shipping cost...
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#921697
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I ordered 10 AR-15 magazines. A few days after placing my order, I got a strange email from them stating that in order to avoid fraud, I had to email them a copy of my state issued ID, as well as a copy of my credit card since they only store the last 4 digits for...
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1.0
#917482
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you simply can't reach anyone on the phone and the store policies violated my credit card companies service agreement. I'm reporting them to Visa also so they can investiate the store. I called and called and couldn't get anyone on the phone, i left several messages...
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1.6
I liked
  • Great fake prices
I didn't like
  • Misleading sales
  • Charging my credit card
  • Customer service
#909202
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I had ordered two AR-15 rifles they claimed to have in stock. One person tells me they are back ordered and another tells me they are waiting on Colt. The third person I spoke with says the shipping department has just processed them and they are shipping today. Well...
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#904954
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I ordered a Sandpiper of California Pack Mule kit and the website (still) reflects the product is in stock. Two days after ordering the product I receive an e-mail stating the product is on backorder with no ETA. Botach was able to charge me for the product. I cannot...
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1.9
I didn't like
  • Wrong inventory
  • Customer service
  • Charging my credit card
#880258
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