Botach advertised the Paraclete level IV Speedplates for about half the price of other vendors. After I had secured the Chief's approval, had a PO# issued and placed the order, they informed me that the order couldn't be filled for 30-45 days (on an item that they had...Read more
I ordered two times as gifts from the website for my boyfriend for his birthday on October 29th. The website quoted a 3-10 day shipping. On October 31st I received an email from the company saying that my items were now shipped! My boyfriends birthday was Saturday...Read more
I bought a parka from Botach Tactical and the zipper failed on the first use. I contacted Botach and they passed the buck to Alpha Industries (manufacturer). Alpha refused to help and sent me back to Botach where once again i was told they would not repair of replace...Read more
Kley-Zion Single Point Bungee Sling Review
I ordered a Single Point Bungee sling in OD. However when it arrived it was Bright Green. Does Not match and of my OD items. I have emailed and tried to contact Botach many times however No one will email or contact me back. It seems to me that they do not care about there customers after they sold the product.
Duty Gear Review
Ordered sites for my duty rig which stated they were in stock. Now...four weeks later, I get an email saying they are on backorder. There customer service recording SOUNDS terrific but is garbage after pressing many numbered selections and getting NOBODY to answer. Garbage company in my opinion.
Magpul BAD Lever Review
Placed an order on February 1st for an AR Maglula and a Magpul BAD lever. My order still has not been processed even though staff promised it would be on Monday. It takes multiple days to get a response from staff and it's usually well if it's not shipped by tomorrow contact us again. DO NOT DO BUSINESS HERE THEY ARE A JOKE!
Other Product Review
do not order from these folks! Over a week and order has not shipped and can not reach anyone with the automated recordings! Talked to sales and they not sure what is going on. Very poor customer service. Lesson learned!!!!
Ordered an AR stock- it went on backorder and I received an email a month later that it was canceled but I could call to reorder now that it was available. Called it in, order arrived another week after expected delivery date. Order arrived missing parts. 6 back and...Read more
I am very perturbed with Botach's return service and policies. I purchased a pair of New Balance shoes and they did not fit properly - pretty common issue when buying shoes online. The problems started when I returned the shoes and noticed that the return shipping cost...Read more
I ordered 10 AR-15 magazines. A few days after placing my order, I got a strange email from them stating that in order to avoid fraud, I had to email them a copy of my state issued ID, as well as a copy of my credit card since they only store the last 4 digits for...Read more
you simply can't reach anyone on the phone and the store policies violated my credit card companies service agreement. I'm reporting them to Visa also so they can investiate the store. I called and called and couldn't get anyone on the phone, i left several messages...Read more
I had ordered two AR-15 rifles they claimed to have in stock. One person tells me they are back ordered and another tells me they are waiting on Colt. The third person I spoke with says the shipping department has just processed them and they are shipping today. Well...Read more
I ordered a Sandpiper of California Pack Mule kit and the website (still) reflects the product is in stock. Two days after ordering the product I receive an e-mail stating the product is on backorder with no ETA. Botach was able to charge me for the product. I cannot...Read more
I didn't like
- Charging my credit card
- Wrong inventory
- Customer service
I have never had a bad experience with Botach. When i have ordered something that was out of stock they have ALWAYS contacted me and offered something of greater value. They are the absolute best retailers of great tactical gear.Read more
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