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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Website
1 comment

Purchased item. When rcvd, fit was wrong.

Contacted Botach. They “approved” a (((return and exchange))). After they rcvd my “paid for by me” return, they merely refunded the monies rather than exchange. The item was on sale upon buying, returns/exchanges accepted via ad.

However, rather than replace the wrong size wth the correct size at the discounted price - they conned me into sending the item back on my dime and time & then they tried to say that they changed their policy during my attempt to exchange.

I will not use these poor excuses for customer service anymore. They want your money, not your business!!!

Review about: Botach Tactical Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $25.

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bkbotach
#1465544

Dear customer, we're sorry you didn't have a positive experience shipping with us. We would love to speak with you to clarify our return, refund and exchange policy and hopefully find a way to rectify the situation and earn your business back.

Again, our most sincere apologies. Have a great day.

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