Bought 2 pair of boots from them, warranty claims on the boots have to go back throught the vendor (Botach). Took over a year to get a response from Botach and then I was informed they would not help me. Worst company I've ever dealt with, will never buy another thing from them.
Botach did not make the boots but their agreement with the company that did requires Botach to take the boots back for warranty claims. Botach refused to follow thrugh with the agreement and has screwed yet another customer.
Dan gets on these forums all the time promising to help woth complaints and problems but his strings are pulled by the morons at the top who are the ones screwing hard working people out of their money.