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Ordered two items as christmas gifts for son. Site did not list the one item as out of stock, they let me order it then waited a week to inform me the one item was on backorder and did not ship the in stock item.

Customer service and response time is awful!!! So here we are a week away from christmas and i dont know if i will be getting either item (gifts) in time.

I placed order on dec.3rd. Will never buy from botach again!!!

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bkbotach
#1465547

Dear customer, we're so sorry to hear about what happened, and we hope both you and your son received the items in time for Christmas. The holidays are always a very busy time of the year, but that's no excuse.

Please reach out to us at either (702) 703 5455 or via email at bk@botach.com.

We would like to look into your order and make sure things worked out fine. Thank you and have a great day.

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