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Ordered two items as christmas gifts for son. Site did not list the one item as out of stock, they let me order it then waited a week to inform me the one item was on backorder and did not ship the in stock item.

Customer service and response time is awful!!! So here we are a week away from christmas and i dont know if i will be getting either item (gifts) in time.

I placed order on dec.3rd. Will never buy from botach again!!!

Company wrote 0 public responses to the review from Dec 16, 2017.
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Dear customer, we're so sorry to hear about what happened, and we hope both you and your son received the items in time for Christmas. The holidays are always a very busy time of the year, but that's no excuse.

Please reach out to us at either (702) 703 5455 or via email at

We would like to look into your order and make sure things worked out fine. Thank you and have a great day.

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