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I purchased a package for $399.99 and never was i notified that my package was out of stock or backed order. They send an email several days after my purchase and said that they would let me know when the item was available in 24 to 72 business days. Two weeks when by...
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2.0
#1190609
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Botach Tactical - Bad customer service

I been waiting for my order for months now talked with a Michelle she needs Togo back to school and learn how to talk she had no idea what she was talking about I will never shop at *** again.
1.0
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Diversity of Products or Services
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#1189701
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Botach Tactical - Scumbags to deal with

After a kynshot puked after 100 rounds i called repeatedly to get it warrantied. They will never answer their phone or return calls. The ignore all emails. How they stay in business is amazing. The web is full of bad reviews on them. Regretfully found them after my purchase. Screw these clowns.
1.0
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#1181889
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I ordered a suppressor a little over two weeks ago. I made the order over the phone, and I made my final choice on which suppressor to go with because one was out of stock and they guaranteed other was in stock. I gave them my card info and asked that they send me the...
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#1181683
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I've finally got my order cancelled after waiting over 3 weeks for my stuff to come in. I don't know if my posting this prompted them to reply finally to my e-mails and calls about it, or it was just a coincidence, either way I don't care. I'm won't...
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1.0
#1174864
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I've had 3 orders now with botach, the first 2 went ok till my 3rd order was partially shipped. I've now been waiting over 3 weeks , I've called them, got answering machine, left message, no reply , i've e-mailed them, and was pretty much ignored. I can't get any idea...
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1.0
I didn't like
  • Wait for my order and non-existant customer service
#1174692
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Purchased item. When rcvd, fit was wrong. Contacted Botach. They “approved” a (((return and exchange))). After they rcvd my “paid for by me” return, they merely refunded the monies rather than exchange. The item was on sale upon buying, returns/exchanges accepted via...
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2.5
#1171597
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Botach Tactical - Do not buy from this company

I made a offer yesterday on Botach.com for a Maxpedition bag. This offer was excepted and my money was gladly taken out of my account. Today I receive an email stating that they dont have one in inventory. Is this the way Botach does business? They state they are about customer service. I can't reach anyone by phone or email. You have lost a customer.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1171215
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WARNING - DO NOT BUY FROM www.botach.com!!! Terrible customer service! I received a wrong part in an order, and after emailing 3 times and sending a picture of the wrong part on request, then speaking to Anastasia, Angeli and Michelle in Customer Service/Sales on...
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1.0
I didn't like
  • Customer service
#1151990
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Ordered two items as christmas gifts for son. Site did not list the one item as out of stock, they let me order it then waited a week to inform me the one item was on backorder and did not ship the in stock item. Customer service and response time is awful!!! So here...
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#1149497
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